Questions & Answers
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CONTACT INFORMATION
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Shopping Information
How can I place an order on Ozone Goods LTD?
- To place an order, simply browse our website, select the products you want to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your order.
What is the delivery time for my order?
- Delivery times may vary depending on your location. Typically, orders are delivered within 3-5 business days within Pakistan. For international orders, delivery may take longer.
How do I track my order?
- Once your order is shipped, we will send you a tracking number via email or SMS. You can use this number to track your order on our website or through the courier service's tracking page.
How do I contact customer support?
- You can reach our customer support team via email at [email protected] or call us at +92 3315004608. Our team is available Monday to Saturday from 9 AM to 8 PM.
What payment methods are accepted?
- We accept a variety of payment methods including credit/debit cards, bank transfers, and payment through mobile wallets. For more details, please visit our payment page.
Is it safe to shop on Ozone Goods LTD?
- Yes, shopping with us is completely safe. We use secure encryption technologies to protect your personal and payment information.
Can I modify or cancel my order after placing it?
- Orders can only be modified or canceled within a short window of time after placement. Please contact our customer support immediately if you need any changes.
Can I return or exchange an item?
- Yes, we offer returns and exchanges within 7 days of receiving your order. The item must be in its original condition, unopened, and unused. Please refer to our returns policy for detailed instructions.
Payment Information
How is the recipient reimbursed?
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Can I be reimbursed through the original payment method?
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Can the country receiving the shipment be different than the country of purchase?
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How can I return an item?
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Will I receive the same product that I see in the picture?
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Will you restock items indicated as “out of stock?”
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Orders and Returns
How do I place an order on Ozone Goods LTD?
- To place an order, simply browse our products, select the ones you want, and add them to your cart. Once you're ready to checkout, provide your shipping details and payment information to complete your purchase.
How do I return an item?
- To return an item, please contact our customer service team with your order number and the reason for the return. We will guide you through the process and provide you with a return shipping label if necessary.
What is your return policy?
- We accept returns within 7 days of delivery. Items must be unused, in their original condition, and in the original packaging. Please visit our returns page for detailed instructions.
Can I cancel my order?
- You can cancel your order within a few hours of placing it, as long as it hasn’t been processed for shipping. Contact customer support for assistance.
How do I know if my order has been confirmed?
- Once your order is successfully placed, you will receive an email or SMS confirmation with your order details and a unique order number.
What should I do if my order hasn’t arrived yet?
- If your order is delayed, please check the tracking information sent via email. If you need further assistance, contact our customer service team.
What do I do if my item is damaged or defective?
- If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will guide you through the process of returning the item for a full refund or replacement.